Where do you ship to?
We ship to UK, Europe, US, Canada, Australia, New Zealand and the Middle East. Please ensure that the correct address details are provided on your order in compliance with the postal requirements of the recipient country. Incorrect information can result in packages being not delivered and we will not be responsible for it.
How long will my order take?
Please refer to our delivery policy for shipping to various regions and different types of products.
Why does it take long to receive my order?
Unlike traditional jewellers, we don't believe in mass production because we make our Jewellery pieces like they are meant for ourselves or our loved ones. Hence, we emphasise creating exclusive pieces and custom-made jewellery only once an order is placed. Most of our jewellery is handmade as well, so this is why you have to wait a little longer to receive your order. Moreover, we use the most cost-effective logistics methods to deliver the items over to you, and this helps us keep the costs down and pass the savings over to you. All of this explains precisely why Trendyz jewellery is so affordable despite its luxurious high-end quality.
What if i don't receive my order?
Trendyz Jewellery is backed by 'Money Back Guarantee.' If UK & European customers do not receive their order within 60 days for any reason, then they are eligible for a full refund. For the rest of the world countries, if the order is not delivered within 75 days for any reason, then customers become eligible for a full refund.
How do I take care of my Trendyz Jewellery?
All Trendyz Jewellery is crafted to the highest quality to ensure that it keeps its shine for as long as possible. However, as with all jewellery, there are things you can do to help maintain your item for as long as possible.
Using a soft lint free cloth, periodically wipe your jewellery. This will keep your jewellery looking shiny. Ideally, store your Trendyz purchases in a dark, cool and dry place within an airtight box or bag to help reduce scratching and tangling.
Try not to expose your jewellery to perfumes, lotions or any acidic liquids, as this may cause the plating to fade over time. Our gold plated jewellery is water resistant and will not tarnish. However, we would advise removing all jewellery while in water and avoid extreme temperatures. Please note, plated jewellery may naturally fade over time. This is not a fault and can be avoided by caring for your jewellery as detailed above.
What is your Returns Policy?
Trendyz Jewellery have a generous 14 days Returns Policy. In the unlikely event that you are unhappy with your purchase, you can return the items to us within 14 days of receipt of order and we will be happy to offer you a full refund minus any postage costs, providing the goods are returned in unused perfect condition and in the original packaging. Please note we do not offer exchanges. And Personalised orders cannot be returned.
Can i cancel an order after placing it?
Unfortunately once an order has been placed, it cannot be cancelled.
How do I ship my order back to you?
To return your product, you should write us an email at firstname.lastname@example.org with the order no. If your return is accepted then we will then send you our UK warehouse address where you need to mail your product back to us. Please note personalised orders cannot be returned.