We offer FREE worldwide Shipping. Please ensure that the correct address details are provided on your order in compliance with the postal requirements of the recipient country. Incorrect information can result in packages being returned & we are unable to resend without an additional postal fee.
UK & EUROPE 10-21 Days
US & CANADA 15-30 Days
AUSTRALIA & NEW ZEALAND 15-30 Days
REST OF THE WORLD 15-45 Days
Please note personalised items will take slightly longer than the above time frame to arrive so add an additional 9 days for the order processing.
Most orders are delivered well within the given time frame. Once the order has been shipped, you will get an email with a tracking number which you can use to track your item. Please allow a couple of days for the tracking information to become available as it is sometimes not available right away. If UK & European customers do not receive their order within 45 days for any reason then they are eligible for a full refund. For the rest of the world countries, if the order is not delivered within 65 days for any reason then customers become eligible for a full refund.
Returns and exchanges
We have a generous 14 days Returns Policy. In the unlikely event that you are unhappy with your purchase, you can return the items to us within 14 days of receipt of order and we will be happy to offer you a full refund minus any postage costs, providing the goods are returned in unused perfect condition and in the original packaging. Please note we do not offer exchanges.
To return your product, you should write us an email at email@example.com with the order no. We will then send you our UK warehouse address where you need to mail your product back to us.
All Trendyz Jewellery is crafted to the highest quality to ensure that it keeps its shine for as long as possible. However, as with all jewellery, there are things you can do to help maintain your item for as long as possible.
Using a soft lint free cloth, periodically wipe your jewellery. This will keep your jewellery looking shiny. Ideally, store your Trendyz purchases in a dark, cool and dry place within an airtight box or bag to help reduce scratching and tangling.
Try not to expose your jewellery to perfumes, lotions or any acidic liquids, as this may cause the plating to fade over time. Our gold plated jewellery is water resistant and will not tarnish. However, we would advise removing all jewellery while in water and avoid extreme temperatures. Please note, plated jewellery may naturally fade over time. This is not a fault and can be avoided by caring for your jewellery as detailed above.